70pc of delayed passengers do not claim compensation

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  • 70pc of delayed passengers do not claim compensation
  • €11m left unclaimed by Irish passengers

A survey by money.co.uk claimed 70pc of delayed passengers do not claim compensation, the equivalent of €11m left unclaimed by Irish passengers.

Passengers who have experienced flight delays of over three hours in the last six years you could receive up to €600 in compensation.

Ten years after EU delay regulations came into place, one in three passengers surveyed were unaware they could claim.

Of those that claimed, 73pc went directly to the airline. Of those that went directly to the airline, 71pc were successful and 64pc received payment from the airline. Another 7pc escalated their claim to the London-based Civil Aviation Authority to secure compensation.

In Ireland the European Consumer Centre is the first port of call for flight delay compalints.

Of the 29pc had their claim declined by the airline, one in ten of these did not know how to escalate their case and 6pc said they “couldn’t be bothered.”

Another 27pc claimed via a claims management or legal company.They told the survey team they did so because he claim was quite complex and they were advised to get legal help (30pc), they had nothing to lose if the firm did all the work for them (29pc) and one in four thought they had a better chance of success. Industry analysts say some of these intermediatories are taking as much as 30pc.

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Hannah Maundrell, Editor in Chief of money.co.uk said: Airlines make it really easy to lodge a claim and you don’t even have call them most allow you to do it online. As the process is generally so simple there’s no point paying a middle man; lodge the claim yourself and you should get to keep every penny. This isn’t about chasing compensation for minor inconveniences. If your travel plans have seriously been affected and the airline was at fault, you can and should ask for the compensation you’re entitled to. If the airline wasn’t to blame then look to your travel insurance instead.

With consumers believing they will receive an average £176 in compensation this could be why more aren’t claiming. This is a fraction of the real amount which is up to £4602.

About 50,000 Irish travellers are likely to experience flight delays of more than three hours during the summer months. Under EU regulation, many of these travellers will be entitled to claim compensation from the airline they travel with.

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Under EC regulation 261/2004 you can make a claim for flight delays of three hours or more up to six years after they take place, if the airline is at fault.

This applies to delays on all flights departing from an EU airport irrespective of the airline or destination. It also applies to delayed flights on a EU airline that land at a EU airport.

The length of the delay is measured from the time you were expected to land, not departure time.

You will only be eligible for compensation if the cause of the delay is ‘within your airlines control’. Bad weather, strikes or unforeseeable technical issues are the three get-out clauses most commonly used by airlines.

The amount of compensation you receive will be based on the distance you were due to fly and the length of the delay.

If you are delayed by more than two hours you have the right to food and drink vouchers, access to phone calls, emails and accommodation. You can still claim compensation on top of this if the flight delay exceeds three hours and the airline is at fault.

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For flight cancellations less than 14 days before you are due to fly you may be entitled to compensation.

If the airline rejects your claim or you do not get a response within eight weeks, you can escalate it to the ECC. If your flight originated outside the EU you can contact the national enforcement body in that country to escalate your claim.

Some airlines are signed up to independent resolution bodies which you may need to contact instead of the ECC.

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