- Aer Lingus introduces self tagging at check-in at Dublin airport
- Express bag drop means customers tag their own bags
- Can be done after boarding card is printed or downloaded
- Delivers 200pc increase in check-in capacity.
- Largest single installation in Western Europe
Aer Lingus has introduced self tagging at check-in at Dublin airport and installed 40 self-service Express Bag Drop kiosks.
Their new Express Bag Drop service enables travellers to self-tag and check-in their bags once they have their boarding card printed or downloaded to their mobile device.
The airline says that in a matter of minutes or even seconds Aer Lingus guests can complete the check-in process, deposit their bag and proceed swiftly towards departures.
The keys steps in the Express Bag Drop process include:
- Place bag on the scales Scan boarding card
- Attach luggage tag to the bag
- Place bag on the belt
The Aer Lingus check-in area at Dublin airport now includes 40 self-service Express Bag Drop kiosks which are available to all guests travelling with Aer Lingus.
Aer LIngus tried self-tagging in the basement area of Terminal 1, Area 14, back in 2007 but was quickly abandoned. Th airline says technology has moved on in the ensuing years.
Aer Lingus ground staff are on hand to help familiarise travellers using the new check-in facility for the first time. Express Bag Drop is one of many initiatives introduced by the airline to ensure a seamless travel experience. Online and mobile check-in allows guests to arrive to the airport with boarding card in hand, avoiding queues.
In addition, Aer Lingus offers an evening before check-in service in Dublin and Cork airports, largely aimed at families. The service gives travellers the opportunity to complete their check-in transaction on the evening before their flight, leaving them virtually hassle free on the morning that they travel. For added convenience, only one immediate family member needs to check-in for a family group, once all tickets, passports and bags are provided together.
Mike Rutter, Chief Operating Officer, Aer Lingus, said: “Aer Lingus has invested heavily over the last 24 months in improving Guest Experience. Our latest innovation, the new ‘Express Bag Drop’ cuts the time our guests need to spend in the check-in area by at least 66%. I would urge all our guests to check-in in advance so they can experience this time-saving, stress-busting service.
“The installation project has been the largest single installation in Western Europe. It allows us to continue to grow the Aer Lingus business as we announce further exciting US and European routes because it delivers an effective 200pc increase in check-in capacity.
We began piloting Express Bag Drop kiosks some months ago and already the feedback from our guests has been very positive. Express Bag Drop is a significant step forward in our mission to provide the smoothest possible journey through the airport to get you on your Aer Lingus flight.”
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