- BA cancels flights after IT glitch
- Follows $100m power outage at Delta last month
- Ageing airline IT creaking under new demands
British Airways has apologised to passengers for delays after an IT glitch hit check-in systems.
Responding to passengers on Twitter, the airline wrote: “We apologise to our customers for the delay and we appreciate their patience as our IT teams work to resolve this issue. Our colleagues are doing everything possible to check in customers for their journey.”
For a time, BA staff could not access their computers to see which passengers had gone through security, and could not check in other passenegrs. Even those who had checked in online were affected.
It follows the revelation that a power outage at Delta on August 8 cost the airline $100m in lost revenue and 2,300 flights cancelled in the wake of a power failure caused by misconfigurations of a backup power supply for its servers. The airline’s passenger unit revenue declined 9.5pc in August 2016 from August 2015.
Paul Hudson of private consumer group Flyersrights claimed that the power outage that delays Delta flights in August 2016 is only one out of many suffered by USA.airlines due to aging computer systems and that there are more to come.
In July, British Airways apologised to passengers who faced long delays at check-in at Heathrow and Gatwick. The airline was upgrading its check-in system and problems led to lengthy queues on one of the busiest days of the year for the airports.
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