Another airline IT glitch brings system to a halt: will this keep happening?

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  • BA cancels flights after IT glitch
  • Follows $100m power outage at Delta last month
  • Ageing airline IT creaking under new demands
Willie Walsh speaking at the Leinster Society of Chartered Accountants in the Shelbourne Horel, May 20 2015

Willie Walsh CEO of IAG

British Airways has apologised to passengers for delays after an IT glitch hit check-in systems.

Responding to passengers on Twitter, the airline wrote: “We apologise to our customers for the delay and we appreciate their patience as our IT teams work to resolve this issue. Our colleagues are doing everything possible to check in customers for their journey.”

For a time, BA staff could not access their computers to see which passengers had gone through security, and could not check in other passenegrs. Even those who had checked in online were affected.

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It follows the revelation that a power outage at Delta on August 8 cost the airline $100m in lost revenue and 2,300 flights cancelled in the wake of a power failure caused by misconfigurations of a backup power supply for its servers. The airline’s passenger unit revenue declined 9.5pc in August 2016 from August 2015.

paulhudsonPaul Hudson of private consumer group Flyersrights claimed that the power outage that delays Delta flights in August 2016 is only one out of many suffered by USA.airlines due to aging computer systems and that there are more to come.

In July, British Airways apologised to passengers who faced long delays at check-in at Heathrow and Gatwick. The airline was upgrading its check-in system and problems led to lengthy queues on one of the busiest days of the year for the airports.

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