BA cancellations continue THREE DAYS after systems shutdown

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BA835@12:50 Dublin to Heathrow Monday May 29 is the latest casualty of the British Airways systems failure three days ago.

Both Heathrow and Gatwick warned Bank Holiday travellers that they should check the status of their flights before travelling to the airports on Monday.

BA says it is continuing to make “good progress” in recovering from the worldwide IT systems failure that grounded aircraft, leaving thousands of passengers stranded, and would run a full schedule at Gatwick on Monday intends to operate a full long-haul schedule and a “high proportion” of its short-haul programme at Heathrow.

The airline blamed the computer shutdown on a “power supply issue” and said there was no evidence of it resulting from a cyber attack.

Analysts say the knock-on effect could continue for  days and BA is facing substantial compensation costs, with reports suggesting the bill could top £100m.

Passengers spent Saturday night sleeping on yoga mats spread on terminal floors on Saturday after BA cancelled all flights leaving the London hubs.

The IT outage had a knock-on effect on BA services around the world, while passengers who did get moving on the limited number of flights to take off from England  reported arriving at their destinations without their luggage.

In a tweet, Heathrow said it had “mobilised additional Heathrow colleagues to assist passengers at the terminals and give out free water and snacks”.

Gatwick Airport tweeted: “Today, Monday 29th May, British Airways are planning to operate a near normal schedule at Gatwick, following the British Airways IT system failure. We continue to advise customers travelling with British Airways over the Bank Holiday Weekend to check the status of their flight with British Airways before travelling to the airport. Customers should not travel to the airport unless they have already rebooked onto another flight.”

A BA  spokeswoman said: “We operated a full schedule at Gatwick on Sunday. At Heathrow, we operated virtually all our scheduled long-haul flights, though the knock-on effects of Saturday’s disruption resulted in a reduced short-haul programme. As our IT systems move closer to full operational capacity, we will again run a full schedule at Gatwick on Monday and intend to operate a full long-haul schedule and a high proportion of our short-haul programme at Heathrow. We apologise again to customers for the frustration and inconvenience they are experiencing and thank them for their continued patience.”

Early on Monday a Heathrow airport spokeswoman said: “Following a worldwide IT system issue, there continues to be some disruption to British Airways flights from Heathrow. All British Airways passengers due to fly should check the status of their flight before travelling to the airport, via Heathrow.com, ba.com and British Airways’ Twitter account. All passengers whose flights have been cancelled should not travel to the airport unless they have already rebooked onto another flight. Passengers looking to re-book flights should go to ba.com

  • Listen here to Eoghan Corry on Marian Finucane speaking about the shutdown

 

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