BA Customers alerted to contact their banks or credit card providers after data breach

  • Passengers alerted to contact their banks or credit card providers
  • 380,000 customers affected

British Airways has revealed that is investigating, as a matter of urgency, the theft of customer data from its website, and the airline’s mobile app.

Alex Cruz, British Airways

Alex Cruz, British Airways

The airline said that the stolen data did not include travel or passport details. “From 22:58 BST August 21 2018 until 21:45 BST September 5 2018 inclusive, the personal and financial details of customers making bookings on and the airline’s app were compromised,” it said in a statement.

It added that the breach “has been resolved and our website is working normally”.

British Airways said it is communicating with affected customers advises any customers who believe they may have been affected to contact their banks or credit card providers and follow their recommended advice. “We have notified the police and relevant authorities,” the airline said.

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Alex Cruz, British Airways’ Chairman and Chief Executive, said: “We are deeply sorry for the disruption that this criminal activity has caused. We take the protection of our customers’ data very seriously.”

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