KLM wins best cabin service APEX award

• KLM received the Best Cabin Service award in Europe for 2026.  
• The APEX Best Awards rely on passenger reviews from actual flights.  
• Reviews cover seat comfort, cabin service, food, entertainment and Wi-Fi.  
• More than one million passenger reviews contribute to the results.  
• The award recognises KLM cabin crew service standards.

KLM has won the Best Cabin Service category in Europe at the 2026 APEX Best Awards. The award bases its decision on more than one million passenger reviews that rate flight experiences across seat comfort, cabin service, food and beverages, entertainment and Wi-Fi. Passenger feedback directly determines the result.

KLM cabin crew provide a warm welcome and personal attention to travellers. The recognition reflects appreciation for service standards during flights. The awards process gathers reviews from actual passenger journeys.

Bas Gerressen shared “At KLM, we believe that every journey can be meaningful. KLM’s cabin crew is ready to offer travellers a warm welcome and personal attention, so they feel at home when traveling with KLM.”

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