Lost Returns has introduced asset tagging for proactive matching and embraced AI for detailed item descriptions to enhance its service managing the lost and found process for cruise lines.
The company works with Virgin Voyages, MSC ships and Explora Journeys and integrates with UPS, FedEx and USPS for returns.
Ervin LeMand shared “Guests must know what’s happening, what to expect and feel taken care of. Our end-to-end approach ensures guests understand that they can get their items back and know all the steps that are taken in the process”
“For cruise, we turn lost and found from this antiquated back-office burden into a guest experience asset. We focus on delivering transparency all the way through the system so that the guest has trust. (We give) a much clearer, specific workflow of the behind-the-scenes”
We’ve been embracing AI on our platform. Everything using AI gets more detailed; it gets more information. Every single word and description can be pivotal in making sure that the item is returned to the guest. We believe that there’s a way for guests to actually register their personal property”
Our system automatically starts connecting to the guest, letting them know the item has been found. We call it ‘proactive matching’, where an actual item can be found before the guest even knows they lost it”
