IATA has launched a revised Emergency Response Best Practices Handbook, incorporating detailed family assistance guidance for the first time.
Family assistance is a mandatory requirement under the IATA Operational Safety Audit and ICAO’s Annex 9 since 2022.
The handbook provides practical tools to help airlines, airports, and ground handlers meet IOSA and ICAO standards.
New IATA training courses and simulation exercises are introduced to equip front-line staff for family support during emergencies.
Key requirements include timely family notifications, establishing assistance centres, and procedures for handling personal effects.
Nick Careen shared, “Accidents are rare. But when they happen people are affected—not only those onboard but those waiting on the ground. Those who are impacted must feel supported, informed and respected. This new chapter will help the aviation industry meet those expectations in a timely and effective manner as documented in ICAO and IOSA standards.”
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