United Airlines has rolled out updates to its mobile app on 17 December 2025, introducing a boarding-progress tracker and improved real-time bag tracking features.
These enhancements aim to improve customer satisfaction and streamline operations during the busy holiday travel period.
United says the new features are designed to help customers navigate airports more efficiently, manage disruptions more easily, and feel better informed from check-in through arrival. Additions include:
- Virtual gate: shows which boarding groups are currently boarding and includes a progress bar indicating how many passengers have boarded, reducing gate crowding and guesswork
- Closest and best united club: recommends the most convenient united club based on your gate and real-time lounge capacity, helping travelers avoid overcrowded lounges (initially offered at Chicago O’Hare only, but at more airports in 2026) improved bag tracking: provides step-by-step updates on checked baggage location, similar to package delivery tracking
- Personalised travel guidance: offers reminders for travel documents, biometric boarding instructions where available, and tailored guidance for passengers traveling with strollers or wheelchairs
- Arrival tools: displays local weather, estimated arrival times, and instructions for rideshare pickup after landing (untied partners with Lyft)
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