- InteleTravel launched a new Customer Service Academy at ITQ 2026 in Krakow, Poland
- The Customer Service Excellence Academy is a six-month intensive live and virtual teaching programme
- Advisors receive international recognition by CPD alongside the InteleTravel Customer Service Excellence badge
- InteleTravel has more than 150,000 independent travel advisors worldwide
- The company serves over 44,000 advisors in England and Ireland
InteleTravel has launched a new Customer Service Academy at ITQ 2026, with a presentation delivered to 500 advisors, partners and industry leaders in Krakow, Poland. The Customer Service Excellence Academy gives advisors access to a six-month intensive live and virtual teaching programme including guest speakers, monthly tasks, self-study, coaching clinics and toolkits, all designed to equip advisors with the skillset to provide high standards of personalised customer service for their clients. The programme takes advisors through the customer expectation journey, giving them mastery in communication and relationship building that delivers better customer satisfaction and retention.
Throughout the six-month course, InteleTravel advisors are assessed along the way before completing a final exam. Those who successfully complete the programme and assessment receive international recognition by CPD, alongside the InteleTravel Customer Service Excellence badge and recognition certificate. InteleTravel is the world’s oldest and largest host travel agency with a growing network of more than 150,000 independent travel advisors worldwide. The company serves as a powerhouse in England and Ireland with over 44,000 advisors.
The Customer Service Excellence Academy focuses on the psychology of trust and the skills and path to building a successful work-from-home travel business. Improving client loyalty and reassurance alongside personal development are key factors that improve performance, income and longevity. In the crowded space of today’s homeworking travel advisor community, InteleTravel advisors can stand out in their community. The customer led industry demands quality, and the Customer Excellence programme gives InteleTravel advisors the ability to win business and make each customer a true advocate.
Tricia Handley-Hughes shared “This bespoke, exclusive programme for InteleTravel will focus on the psychology of trust and the skills and path to building a successful work-from-home travel business. Improving client loyalty and reassurance alongside personal development are key factors that will improve performance, income and longevity. In the crowded space of today’s homeworking travel advisor community, we are excited to embark on a project that will help InteleTravel advisors stand out in their community. Our customer led industry demands quality, and we believe that the Customer Excellence programme gives InteleTravel advisors the ability to win business and make each customer a true advocate.”
