- Reservations Group has launched the Reservations mobile app
- The app is available on the Apple App Store and Google Play
- The AI platform was trained by over 8m calls with human agents
- The app manages bookings for flights, hotels and transportation
- The company is on track to generate £3bn in gross booking value this year
Reservations Group formerly known as HotelPlanner has announced the official launch of its Reservations app into market now available on the Apple App Store and Google Play. Following an early access period that began in June 2026 travellers can now use Reservations to discover, compare and book reservations for hotels, flights and transportation via one voice-first conversation. The AI platform was trained by over 8m calls with the company’s human agents and takes part in two-way conversations with the customer to manage a booking from end-to-end.
Reservations was built to make booking travel as simple as asking for what you want. Whether planning a family vacation, coordinating a business trip or looking for a last-minute getaway travellers can use their voice to describe where they want to go and when they want to travel. Reservations can help identify and compare options, answer questions and fully complete reservations without directing users to a third-party app.
Co-Founder and Co-CEO Tim Hentschel reported that over the last several months the company has seen firsthand how consumers want to use AI to help with their travels not just to answer questions but to actually help them get things done. President Dylan Ratigan reported that travel planning has become increasingly fragmented and AI gives an opportunity to make travelling easy. The Group is on track to generate nearly £3bn in gross booking value this year after growing approximately 70pc annually over the last three years. Its AI agents currently handle more than 250,000 customer interactions per day.
Tim Hentschel shared “Over the last several months, we’ve seen firsthand how consumers want to use AI to help with their travels, not just to answer questions or provide ideas, but to actually help them get things done. Reservations brings together AI with more than two decades of HotelPlanner’s travel expertise to make planning and booking a trip simpler than ever.”
