JetBlue is now allowing all passengers to bring a carry-on bag for free, aligning with other major U.S. carriers’ policies
United Airlines remains the only carrier among the big five to charge Basic Economy passengers for a carry-on bag
JetBlue hopes this customer-friendly change will help them regain lost ground and become the preferred choice among travellers
United’s strategy of not offering free carry-ons could allow the airline to compete more effectively on price, despite being a differentiator
U.S. airlines overall are making customer service improvements, with even ultra-low-cost carriers making changes to be more passenger-friendly amid regulatory considerations on junk fees.
