The biggest recurring fraud facing travel agencies is changing a name or a figure in a charge,” delegates were told at the world summit of travel agencies in Granada.
Scams and fraud in payment methods or service offerings.
Michael Horchler, Chief Cybersecurity Officer (CCO) of Perseuss, a company specialised in cybersecurity, told delegates “collaboration is key to creating synergy. We need to open our minds and make people understand that the travel industry is very vulnerable.
Transactions and purchases can be automated since a large part of the market moves online. There are bad apples that create a bad reputation. Therefore, it is necessary to identify and decline certain operations. One recurring fraud in a travel agency is changing a name or a figure in a charge.
That’s why it’s important to cooperate with banks, authorities, suppliers, and airports. It is extremely important to stay updated on recurring scams. Thus, a cybersecurity company can save an agency from a big problem.”
