Azamara Cruises’ new English contact centre has achieved impressive results, including a 67pc increase in booking conversions since its launch in June 2024.
Key call centre metrics show a 25pc reduction in average handling time and a 40pc improvement in the speed of answer, leading to enhanced customer satisfaction.
Staff training and first-hand experiences onboard Azamara ships have equipped contact centre agents with valuable product knowledge, enabling them to provide superior customer service.
The positive response from trade partners highlights the contact centre’s role as a trusted resource, encouraging repeat bookings and demonstrating its impact on business performance.
