Cassidy Travel has won the Best Customer Experience – Online Retailer award at The Customer Experience Awards 2024 in Dun Laoghaire.
The award highlights the company’s commitment to providing intuitive online booking experiences and personalized travel advice, ensuring every customer’s journey is smooth and tailored to their needs.
Cassidy Travel continues to invest in innovation and technology to enhance its services, reflecting its core value of prioritizing customer satisfaction and striving for continuous improvement in the travel industry.
General Manager Sharon Harney shared: “We are thrilled to receive this award which reinforces Cassidy Travel’s position as a leader in the online retail travel sector and highlights our staff’s unwavering commitment to excellence in customer service. From providing intuitive online booking experiences to offering personalised travel advice, they are passionate about ensuring that every customer’s journey is smooth, stress-free and tailored to their personal needs. I want to thank the Customer Experience Awards for this incredible honour, and of course, our wonderful customers for their continued support.
