The Bulgarian Minister of Transport Grozdan Karadjov has become involved in the reaction to a viral video taken on July 24, but released this week, showing a woman pleading with staff after she was denied boarding in Sofia.
Ryanair said in statement that the woman had paid only for a smaller bag and was unable to pay the fee for the larger bag. The video was recorded by Nikolay Stefanov. The minister called the employees’ behaviour “outrageous” and ordered an inspection of the airport’s security cameras. Karadjov assured citizens that the leading ground operator would be identified and receive the “highest fine” and a verbal warning following an investigation. Goldair Handling Bulgaria insisted that their employees acted “professionally and without any physical contact with the passenger”. “All rules regarding passengers’ baggage, its permissible size and the fees payable for baggage are determined solely, entirely and unilaterally by the airlines,”
