- ADR services to take over handling comlaints
- Free service wil now cost €29
British Airways and Easyjet passengers will in future have to pay 29 euro, or £25, as part of the complaints process if their complaint is unsuccessful.
Previously tEngland’s Civil Aviation Authority would have dealt in the UK with complaints about delays, lost luggage, but as a result of cutbacks they will no longer provide this service.
This means that many airlines have signed up to ADR services (alternative dispute resolution: see list here). Some, such as söp or the Retail Ombudsman have no charge, but CEDR will charge €29 if the complaint is unsuccessful. There is no fee for successful complaints.
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