WATCH: ‘Invest in design,’ advice to website owners from Kelly Molson at the AVEA conference
https://www.youtube.com/watch?v=HfJmF0ecshw
WATCH: When asked about service level and booking experience in a survey, ‘Customers do not rank them, but they expect them’ Eoghan Phipps of Google
https://www.youtube.com/watch?v=UlWqQUT3wg0
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