Ryanair reverses decision to retro actively charge 2m passengers for baggage policy change EVEN if they had booked for travel after November 1

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  • Passengers who booked before August 31 will keep their 10kg free carry on bag
  • Move to force passengers pay extra €6-€10 had been heavily criticised
  • Italy’s AGCM led opposition from regulatory authorities across Europe 
  • Ryanair’s biggest market with 23m passengers a year

Ryanair has backed down on baggage changes due to be implemented in November and agreed to give a free 10kg check bag to all 2m non-priority customers who booked before Aug 31.

Contrary to original policy, the facility to allow a bag be checked in at the gate free of charge WILL apply to travel after November 1, the date when Ryanair introduces its ban on cabin baggage for non priority customers. These 2m non-priority customers have been advised by email today that a free 10kg checked bag has been added to their booking.

The new policy is announced August 23 and applied to reservations carried out from September 1st. It denied boarding to passengers unless they paid €6-€8 for priority boarding (limited to 95 travellers on a total of 189 seats) or €8-€10 to put their bag in the hold. Passengers who acquired the ticket before the announcement were told they could cancel and be reimbursed.

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It was estimated the change could mean €500m in extra revenue to Ryanair but Ryanair has repeatedly claimed thats punctuality, not profit, drives their baggage strategy.

Regulatory authorities, notably AGCM in Italy, Ryanair’s biggest market with 23m passengers, demanded an expansion from Ryanair and insisted that the new rules could not be applied retrospectively to passengers who had purchased tickets before the change was announced.

Ryanair said in a  written statement there are approx. 50,000 passengers who booked on/before 31 Aug but bought priority boarding (as a separate service) after 1st Sept since this new policy was introduced on 31 Aug. All these passengers have had the €8 cost of their priority boarding refunded but Ryanair will still allow them to travel with priority boarding free of charge. Ryanair describes this as a new cheaper 10kg check bag service, and eliminates all free gate bags and related flight delays. Ryanair has guaranteed that all non-priority passengers who made a booking prior to 31 Aug will not be penalised in anyway by the introduction of Ryanair’s lower cost €8 check bag service from 1 Nov as they will be now able to the check-in their free 10kg bag, at the airport, on the day of travel.

Ryanair’s Kenny Jacobs said: All passengers booking our lowest fares after 31 August have chosen our €6 priority boarding fee (which allows them to bring 2 free carry on bags) or have chosen our €8 (10kg) check bag service, or have chosen to pay no optional extra but will travel with our generous small carry on bag allowance – which has been increased by 40% – from 1 November.

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