- The European Parliament approved updated passenger rights rules.
- Full refunds for tickets bought through intermediaries must be paid within 14 days.
- A common EU claim form will be available in all EU languages.
- Persons with disabilities can travel with an accompanying person free of charge.
- The rules apply from 23 October 2027.
The European Parliament has given final approval to updated rules protecting passengers on flights trains buses and ferries. From 2027 full refunds for air tickets bought through intermediaries must be paid within 14 days including fees. A common European claim form will be introduced in all EU languages with stronger controls and clearer responsibilities during disruptions.
The legislative text was adopted by 652 votes in favour two against and eight abstentions. Passengers who book through travel agents or online booking platforms are guaranteed full ticket reimbursements within 14 days of cancellation including intermediary fees. A common multilingual reimbursement and compensation form will be available on the European Commission website.
Persons with disabilities or reduced mobility will have the right to travel with an accompanying person free of charge on flights if their presence is necessary. National regulatory authorities will receive expanded powers to investigate breaches of passenger rights. The regulation must still be formally approved by the Council of the European Union before applying from 23 October 2027.
Matteo Ricci shared “Travelling is part of our lives. Whether we catch a train to work, a bus for a trip, a plane to return home, or a ferry for holiday, we all share these journeys as passengers. This legislation will improve the protection these travellers receive.”
