- Shannon ranked eighth of 328 European airports
- Beauvais-Tillé airport ranked last
- The French low-cost hub received an average score of 2.5 stars from over 24,000 reviews
- Travellers criticised long queues, outdated facilities and poor comfort
- Tallinn Airport in Estonia ranked first overall
- Shannon Airport ranked eighth in Europe
An AirHelp ranking based on Google reviews placed Shannon eighth among 328 European airports. The ranking applies a Bayesian weighted score that balances an airport’s average Google rating with its total number of reviews.
Tallinn Airport in Estonia ranked first overall in Europe with a weighted score of 4.42 and a Google star rating of 4.6. Tallinn and Shannon are tied for the highest average rating in the study, with 4.6 stars. Shannon’s much lower number of reviews, at 3,965 compared to Tallinn’s 9,443, explains its eighth-place finish.
Beauvais-Tillé airport was at the bottom. Travellers frequently criticised long queues, outdated facilities and poor comfort. The French low-cost hub received an average score of 2.5 stars from more than 24,000 reviews.
Istanbul Airport ranked second at 4.39 followed by Porto Airport at 4.36, Alicante-Elche Miguel Hernández Airport at 4.35 and Helsinki-Vantaa Airport at 4.34. Shannon Airport in Ireland ranked eighth in Europe.
At the bottom of the ranking secondary low-cost hubs and heavily congested seasonal terminals scored lowest. Paris-Beauvais-Tillé finished last in Europe with a weighted score of 2.67 and an average rating of 2.5 stars. Heraklion International Airport in Greece placed second from last with a weighted score of 2.73 followed by Tivat Airport in Montenegro at 3.00 and Frankfurt-Hahn Airport in Germany at 3.16. Smaller regional airports outperformed mega-hubs due to shorter walking distances, straightforward terminal layouts and faster security checks.
- 1. Tallinn
- 2. Istanbul
- 3. Porto
- 4. Alicante
- 5. Helsinki-Vantaa
- 6. Lotniczy Lech-Wałęsa
- 7. Madeira
- 8. Shannon
- 9. Athen-Eleftherios Venizelos
- 10. Zürich
