Italian consumer rights pressure group complains about Ryanair baggage policy

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  • Codacons complaint
  • Cabin baggage is an essential item for passengers.

Italian consumer-rights group, the Carlo Rienzi led Codacons has complained about Ryanair’s decision to charge passengers for hand luggage, which they claim is an essential item for passengers.

From November, non-priority customers will only be allowed to take one “small personal bag”, such as a handbag or laptop case, into the plane’s cabin as long as it can fit under the seat in front.

When Ryanair changed baggage policy in August Italy’sn Regulatory authority AGCM idemanded an expansion from Ryanair and insisted that the new rules could not be applied retrospectively  Italy is Ryanair’s biggest market with 23m passengers.

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