Tom Randles told the Travel Centres 2025 conference in Naas that cooperation between organisations strengthens representation and knowledge sharing. The partnership with Travel Centres supports independent agents through policy influence and training. Despite digital transformation and global crises, personal service remains central to agency survival. High street presence continues to deliver value through expertise.
The conference theme focused on specialised travel and future planning. Sessions covered sustainability, top agency rankings, and high street operations. Attendees accessed updates via QR codes on badges. Table assignments for the gala dinner were organised on sign-up sheets outside the hall.
Key takeaways include the importance of collaboration for advocacy, the enduring role of face-to-face service, and the need to adapt while maintaining core strengths. The association looks ahead with confidence built on 20 years of progress.
The presentation closed with an introduction to Pippa Jacks, noting her transition from travel journalism to awards management. Mr Randles praised the dedication of founders Dominic and Bernie Burke in building collaboration among Irish travel agents. The event highlighted partnerships, industry resilience, and future strategies. Randles represented the Irish Travel Agents Association and emphasised joint advocacy efforts.
Tom Randles shared: “none of this would have been possible without the dedication and vision of Dominic and Bernie. Personal service is what defines our profession”
Gallery from conference below
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