Product and service review organisation Which? claim that 26pc of Ryanair passengers had to check in their cabin bag at the gate on their most recent flight.
Ryanair recently wanted passenger that checking in bags at the gate was in danger of affecting their turnaround time of 25 minutes. Watch here.
London based Which publication and website say they asked 7,000 English passengers about 1,000 flights they had experienced in the last year and found:
- A wait at the luggage carousel for belongings can mean missing an onward connecting flight
- Airlines are not required to pay you compensation for consequential loss as a result of this type of delay.
- Cabin bags were damaged in the hold, or didn’t arrive at the destination at all.
- Airlines regularly fail to remind passengers to remove valuables when handing over cabin luggage
- Airlines may refuse to accept responsibility when valuables go missing from luggage that they forced passengers to put in the hold.
- Large English-based travel insurance companies such as Aviva, Axa, Churchill, Direct Line and LV old Which? that valuables placed in the hold are excluded from their policies.
Rory Boland, travel editor of Which, said: “Aircraft cabins are not designed to hold a large number of small suitcases so you should be prepared to part with your carry-on bag. If you have to put a bag in the hold at the last minute, try to remove wallets, keys, laptops and other valuables. If items do go missing from your hand luggage that you had intended to keep with you, do make clear to the airline that you expect compensation. While customers have for years been encouraged to travel with hand luggage only, most plane cabins simply don’t have room for all that hand luggage, despite claims from airlines that passengers will only need to check in bags on exceptionally busy flights. Ryanair’s Boeing 737 planes, for example, have 189 seats, but its overhead bins fit just 90 cabin cases. So even if the plane is just over half full, some passengers could be left with no option but to hand over their cabin bag.
