- Ryanair to refund difference +€5 if competitors offer lower fares
- increase in checked bag allowance (€25 for 20kg)
An increase in checked bag allowance (€25 for 20kg) and a refund the difference plus five euro offer for cheaper alternative fares is among the measures announced by Ryanair as part of its 2018 so-called “Always Getting Better” programme.
Ryanair listed measures that it will in troduc e in the next twelve months including:
- An offer to refund the difference plus €5 to the My Ryanair account if a customer finds a cheaper fare elsewhere
- A 90pc of flights on time punctuality promise –
- Simple Bag Policy – 2 free cabin bag remains +
- increased checked bag allowance (€25 for 20kg)
- A promise to process valid EU261 claims in 10 days
- A prmise to be plastic free in next 5 years;
- A carbon offset scheme for customers
- Discounts on flights for customers who book hotels with Ryanair rooms
- Ground transportation with Car Trawler (already announced)
- Connecting Flights – at Rome, Milan & Porto (already implemented)
- Long-haul connections
- Travel guides and video in 7 languages
This is year five of Ryanair’s customer enhancement programme to upgrade service, digital, ancillary and environmental developments.
Speaking at a press conference In London, Ryanair’s Chief Marketing Officer, Kenny Jacobs said: our Environmental plan includes our commitment to eliminate all non-recyclable plastics from our operations over the next five years. For customers on board, this will mean initiatives such as a switch to wooden cutlery, bio-degradable coffee cups, and the removal of plastics from our range of in-flight products. We will also introduce a scheme to allow customers to offset the carbon cost of their flight through a voluntary climate charity donation online. While we continue to innovate, the one thing that won’t change will be our low fares – which we promise will not be beaten – and European customers will still enjoy the biggest and best choice of destinations, with the most on-time flights and a fantastic onboard experience, as we grow our fleet, traffic and routes.”
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