- Shannon Airport was named Ireland’s leading travel brand in the CXi Report 2026
- The airport ranked 4th overall among 162 leading brands
- The report is based on more than 32,500 consumer evaluations
- Shannon Airport was recognised as Customer Champion in the Travel Sector
- The report highlighted Shannon’s sensory room and Age Friendly status
Shannon Airport has been named Ireland’s leading travel brand and has retained its position as the highest-ranked airport in the country in the newly published Ireland Customer Experience Insights Report 2026. The airport also maintained its position as the 4th highest-ranked organisation overall among 162 leading brands across Ireland. Published by The CX Academy and based on more than 32,500 consumer evaluations, the CXi Report is one of Ireland’s most respected measures of customer experience performance.
The report highlights Shannon Airport’s focus on making travel easy, enjoyable and stress-free for passengers. Customers recognised the airport’s commitment to innovation, accessibility and continuous improvement, citing its customer-first approach, ongoing investment in service enhancements and its willingness to actively seek and act on passenger feedback. The report notes that Shannon’s initiatives, including Europe’s first airport sensory room and its recognition as one of only two airports worldwide to receive Age Friendly status from the World Health Organisation, continue to set it apart.
The report also recognised Shannon Airport as the Customer Champion in the Travel Sector, awarding it the highest customer experience ranking in the category. The CXi Report specifically highlighted Shannon Airport’s commitment to listening to customers, noting that passenger feedback gathered through its ongoing weekly customer research programme continues to drive improvements and shape future innovations.
Ray O’Driscoll shared “To be recognised once again as Ireland’s number one travel brand and to retain our position as the fourth highest-ranked organisation nationally for customer experience is a tremendous achievement and one that everyone across Shannon Airport can be immensely proud of. What makes this recognition particularly special is that it comes directly from our passengers.”
