- Swiss wins ratings contest, Aer Lingus 4th
- Ryanair at 34pc losest finish ever
Swiss International Airlines came top of a Which Travel survey of short-haul airlines, with a customer score of 82pc ahead of Turkish Airlines, Lufthansa and Aer Lingus.
Ryanair is bottom of the airlines survey for the first time, with its lowest customer score to date at 34pc. Many respondents commented about its extra charges, with more than a quarter of people who bought a flight on the Ryanair website saying they were automatically opted in to extra paid-for products they didn’t want – far more than for those booking with other airlines.
Which say customers complained about its baggage allowance, boarding arrangements, seating allocation, food and drinks, with only a one-star satisfaction rating in each of these categories.
Which members can see the full table of results for all 16 short haul carriers, and all 23 long haul carriers featuring in the airlines survey, including British Airways, EasyJet and Virgin Atlantic.
