Datalex has announced a new digital platform which will give Aer Lingus access to Datalex’s full suite of products, which the company says will facilitate “ the delivery of new offerings and the migration of existing ones.”
Aer Lingus says it is removing legacy technology “in an effort to future-proof its business and focus on products that can grow with the business.”
The deal gives Aer Lingus access to Datalex’s cloud-based platform products and help improve self-service options on the airline’s website and mobile apps.
Dave O’Donovan, Chief Digital and Information Officer & Head of Business Transformation at Aer Lingus, said “these improvements will ensure scalability, reliability, and the phased replacement of legacy technology with future-proof solutions. This transition will lay the foundation for a fully connected customer experience, focusing on Offers & Orders, reducing reliance on legacy technology, and prioritising new scalable products.”
Mr O’Donovan said Datalex remains a crucial part of Aer Lingus’s digital transformation efforts and self-service options provided by the partnership will ensure that customers can easily and quickly interact with Aer Lingus through their preferred channel.
Datalex CEO Sean Corkery described the partnership renewal as a significant milestone in their collaboration and digital transformation plan that aims to future-proof one of Datalex’s longest-standing airline customers.
The partnership between Datalex and Aer Lingus has been extended for another five years, aligning with the recently renewed long-term partnerships Datalex has established with other airlines such as Air China, Air Transat, JetBlue, and Edelweiss in 2023. The two companies originally signed a commerce agreement in 2018.
