Shannon Airport first Irish transport centre to get Failte Ireland service award

  • Service Excellence Programme’s Business Award
  • Three-quarters of staff completed Fáilte Ireland customer care training.

Shannon Airport has become Ireland’s first transport hub to be awarded Failte Ireland’s Service Excellence Programme’s Business Award. The Programme aims to help tourism businesses reach and maintain the highest standards in customer Service excellence.

The award is presented when three-quarters of staff and management in visitor-facing businesses complete Fáilte Ireland customer care training.

Dr Dean Potter, Failte Ireland, Brian Kelly, Hertz, Andrew Murphy, Managing Director, Shannon Airport, and Martina Bromley, Failte Ireland, at Failte Ireland’s Service Excellence Programme’s Business Awards at Shannon.

Martina Bromley, Head of Enterprise and Hospitality at Fáilte Ireland, said that the “programme is aimed at helping tourism businesses strengthen competitiveness and to help differentiate Ireland from its international competitors as a location where the customer is at the centre of everything a business will do.”

Welcoming the awards, which coincided with the launch of the Airport’s new Customer Charter, Andrew Murphy, Managing Director of Shannon Airport said: “We have always striven to be innovators in everything we do at Shannon Airport and would like to thank Fáilte Ireland for selecting Shannon to be the first airport to participate in their Service Excellence Programme. It was wonderful to see our airport community come onboard to complete the customer care training. The awards give us an accolade that will greatly assist in our mission to always put our customers first.”

The following businesses undertook the training at Shannon Airport: 

  • Shannon Airport
  • Aer Lingus at Shannon Airport
  • American Airlines at Shannon Airport
  • Avis / Budget at Shannon Airport
  • Enterprise Holdings Ireland at Shannon Airport
  • Europcar at Shannon Airport
  • Hertz Rent a Car at Shannon Airport
  • International Currency Exchange at Shannon Airport
  • Sky Handling Partner Ltd at Shannon Airport
  • Swissport at Shannon Airport
  • United Airlines at Shannon Airport
  • WH Smith at Shannon Airport
  • Zest at Shannon Airport
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