- Volaris introduced Disruption Assistance powered by Hopper Technology Solutions
- The service notifies customers of delays exceeding two hours or same-day cancellations
- Customers can rebook on Volaris or another airline for free or receive a 100pc refund
- The service is optional and can be purchased through Volaris.com at the time of flight booking
- Pricing is dynamic and varies based on the selected route and other factors
Volaris has introduced Disruption Assistance powered by Hopper Technology Solutions. The optional service notifies customers of delays exceeding two hours or same-day cancellations and allows free rebooking on Volaris or another airline, or a full refund while retaining the original flight. The new product proactively notifies customers of a disruption and lets them rebook on Volaris or another airline for free, or if not satisfied with their rebooking options receive a 100pc refund of their trip cost, while keeping the disrupted flight.
The service is a complimentary, premium service that adds to the obligations and guarantees Volaris already offers its customers, without replacing them. It is now available through Volaris.com at the time of flight purchase. In the event of a delay of more than two hours or a cancellation on the day of travel, customers who have purchased this service can choose between two options: rebook their flight either on Volaris or another airline paid by HTS, or if no rebooking alternative works for them, receive a 100pc refund of their trip cost while keeping their disrupted flight. Customers can easily rebook themselves or receive a refund with a user-friendly self-serve tool.
This new service complements the obligations Volaris already has with its customers in disruption situations. It is an additional premium benefit available to those who want greater flexibility. The product is optional and can be purchased at the time of flight booking through Volaris.com. Pricing is dynamic and varies based on the selected route and other factors. Disruption Assistance is powered by Hopper Technology Solutions, a travel technology platform specialising in fintech and travel solutions for airlines worldwide.
Verónica Nieto Calvo shared “At Volaris, we want our Customers to travel with the confidence of knowing they have more options at their fingertips. With Disruption Assistance, we give them the ability to choose how to resolve an unexpected situation: by rebooking their trip in the way that works best for them, backed by a service guarantee equal to the price of their ticket. This is about adding real flexibility to the travel experience when they need it most.”
