- Three rotations over two weekends to clear backlog
Christophe Mathieu, CEO of Brittany Ferries
Brittany Ferries have announced three rotations by the smaller MV Connemara after damage to the Pont Aven proved more substantial than expected.
The rotations will take place over two weekends to clear backlog times for extra rotations upcoming weekend and next on Cork-Roscoff route by MV Connemara substituting for Pont Aven:
- Ex-Cork-Roscoff Friday @ 22:00
- Ex-Roscoff-Cork Saturday @ 18:00
- Ex Cork-Roscoff Sunday @ 08:30
- Ex-Roscoff-Cork, Monday @ 00:30
- Ex-Cork-Roscoff Monday @ 22:00 substitute for Pont Aven
- Ex-Roscoff-Cork Tuesday @ 19:00 substitute for Pont Aven
- Pont Aven will be back in service for June 16.
The Pont Aven carries 2,415 passengers 600 vehicles, the MV Connemara 518 passengers 120 freight vehicles and 195 cars.
From Brittany Ferries: We apologise for the disruption caused, if your sailing has been affected you will receive notification from our Customer Services team, they will endeavour to find an alternative date. If you prefer to cancel your booking and make alternative arrangements we will provide a full refund for any bookings due to travel between now and 14 June – please email email@example.com
A written statement from Brittany ferries reads:
Brittany Ferries’ Pont-Aven will not resume service until 14th June
Tuesday 28th May 2019
Brittany Ferries regrets that its cruise-ferry Pont-Aven, which has been out of service undergoing repairs since Friday 17th May, will now not be able to resume sailings until Friday 14th June.
As a consequence Pont-Aven’s sailings on the company’s Cork/Roscoff route have had to be cancelled this weekend (Friday 31st May and Saturday 1st June) and the following weekend (Friday 7th and Saturday 8th June), as well as a number of sailings on the company’s Plymouth/Santander and Plymouth/Roscoff routes.
The company’s technical teams have been working around the clock with the Damen shipyard in Brest to carry out repairs to the ship’s starboard-side steering gear. Despite these efforts it has now become apparent that this work will take longer than initially planned, whilst replacement parts are delivered and installed, and comprehensive checks are carried out.
“On behalf of everyone at Brittany Ferries I would like to apologise profusely for the further delays to the return of our flagship Pont-Aven, and the disruption that this will cause to travel plans. It’s a frustrating situation, but our priority now is to contact all customers who will be affected by this situation and to make sure that we look after them as best as we can.” said Christophe Mathieu CEO Brittany Ferries.
In order to give affected customers the best possible opportunity to arrange alternative sailings, additional sailings will be operated on the Plymouth/Roscoff route, and some Cork/Santander rotations will be diverted to Cork/Roscoff.
Over the coming days the company’s customer relations teams will be contacting all customers with bookings aboard Pont-Aven for travel between now and 14th June. Those who are due to sail soonest will be contacted first. An alternative sailing will be offered where it is available, but if no suitable alternative is available then a full refund will be offered. Due to the exceptional number of phone calls involved, affected customers are kindly requested not to call, but to wait to be contacted by Brittany Ferries.
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