Restaurant & Hospitality Skillnet, part of Skillnet Ireland Business Networks, has launched a virtual reality (VR) customer service upskilling solution called VR Resolve, a training program is tailored for the hospitality industry.
The company says it offers a “unique and engaging experience for employees to improve their skills in handling customer complaints effectively.” By stepping into realistic scenarios, participants can practice responding to complaints and see the consequences of their actions in a risk-free virtual setting.
Restaurant & Hospitality Skillnet focuses on developing and delivering upskilling solutions for businesses in the hospitality sector, ensuring their training needs are met. Skillnet Ireland, the national talent development agency, delivered over €70.2m worth of upskilling programs to almost 25,000 Irish businesses and 92,000 workers in 2022 through its 70 Business Networks.
Niamh O’Malley, Restaurant & Hospitality Skillnet Network Manager called it it a transformative leap forward in customer service training for the hospitality industry. Michelle Guthrie, Skillnet Ireland Development Advisor, highlights the programme’s ability to provide a safe learning space for staff, empowering them to surpass guest expectations.
For more information about VR Resolve and how to sign up for the programme, you can visit the Restaurant & Hospitality Skillnet website: https://www.rhskillnet.ie/training/vr-resolve/
