Court documents reveal that although senior managers were aware of Qantas ghost-flight ticketing issues, no single individual had complete knowledge of the situation, and the airline neglected to promptly inform 884,000 customers about their cancelled flights.
Qantas continued selling tickets for 71,000 cancelled flights over a two-year period before notifying passengers, often delaying communication for an average of 11 days after decision-making.
In addition to the ghost-flight scandal, Qantas faced legal repercussions for wrongfully terminating an employee who raised safety concerns during the COVID-19 pandemic, resulting in a $250,000 fine for discriminatory actions.
Qantas Airways ghost-flight scandal led to a settlement of Ausd120m (€74m) in fines and compensation.
