Air Canada has been ordered compensate a customer due to incorrect information provided by its chatbot.
The airline initially claimed that the chatbot was a separate legal entity and was responsible for its own actions.
Air Canada denied a refund request regarding a bereavement fare, despite the chatbot giving misleading information.
The Tribunal ruled in favour of the customer, stating that Air Canada was liable for the chatbot’s actions and must pay the fare difference, interest, and legal fees.
