Delta has released version 6.0 of its Fly Delta app, featuring a new Help Centre view with flight options and baggage tracking during disruptions, and a personalised Explore page for trip inspiration based on past journeys.
Users can now access boarding passes with just one touch, a new My Trips tab brings together upcoming trip information, and customers will soon be able to log on to inflight Delta Sync Wifi directly through the app.
The carrier aims to offer free inflight wifi to all passengers by the end of 2024 in partnership with T-Mobile, with 85pc of Delta SkyMiles Members currently using the Fly Delta app.
Eric Phillips, SVP. and chief digital officer, said: “The Fly Delta app connects customers to the full Delta experience, from inspiring travel and navigating a trip to seamlessly accessing exclusive partner experiences and content. This 6.0 update brings the Delta difference to customers no matter where they are on their journey. Every customer engagement is an opportunity for us to show them how Delta is different in moments when customers need us most. The Help Centre view provides a way to connect with customers directly when travel is disrupted and gives them even more choice over their travel experience.”
