Wizz Air announced a £12bn investment into a three-year transformation plan focused on enhancing customer experience across multiple areas of the airline’s operations.
The carrier has over 300 aircraft and plans to add 50 more, including the Airbus A321XLR, with new routes launching from London Gatwick to Jeddah and Medina in 2025.
Wizz Air boasts a flight completion rate of 99.5pc, with initiatives in place to minimise cancellations and utilise AI technology for operational efficiency.
The airline’s virtual assistant, Amelia, streamlines communication by contacting customers during travel disruptions, improving response times significantly.
Wizz Air is committed to maintaining ticket prices while enhancing service quality, with the introduction of the MyJourney app for real-time travel updates.
