Delta has partnered with T-Mobile to offer free inflight wifi for all passengers, with more than 90pc of its domestic mainline fleet already equipped with the service.
Inflight connectivity on Viasat-equipped aircraft has been introduced on select international routes, with plans to expand to routes in Europe and other regions including South America, Hawaii, and Africa.
Customers will soon need to log in using a Delta Skymiles account to access the free wifi, as part of the Delta Sync initiative, with a major upgrade to the airline’s mobile app enabling direct access to the service.
Some coverage gaps in wifi availability may exist during the transition period, with additional satellites being positioned to provide full coverage. Customers can check wifi availability on specific Delta flights through various channels including the airline’s website, pre-flight emails, app notifications, and inflight announcements.
Ranjan Goswami, SVP – customer experience design, said: “as we continue to roll out fast, free wifi and the in-flight experiences it powers, we’re able to serve customers traveling both domestically and internationally in new, in-the-moment ways. The scale at which we’re bringing free wifi to customers is unmatched in the airline industry, and it’s a testament to the incredible efforts of Delta teams across the business that have expertly navigated an extremely complex rollout.”
