SITA’s report on aviation luggage in 2024 show an 8.7pc improvement in mishandled baggage rates in 2024, with the global rate falling tof 6.3 per 1,000 passengers.
Asia has the lowest mishandling rate at 3.1 per 1,000 passengers, while Europe has the highest at 12.3 per 1,000.
Of 33.4m mishandled bags last year, 66pc were resolved within 48 hours using SITA WorldTracer.
The industry faced costs of around $5 billion in 2024, with transfer mishandling accounting for 41pc of incidents.
Many airlines, including British Airways and Qantas, have integrated Apple’s Share Item Location feature, allowing passengers to track their bags via AirTags.
David Lavorel, CEO of SITA sahared: “In air transport, transformation isn’t a phase, it’s the norm We’ve seen a radical shift with automation and the widespread use of real-time tracking. Passengers now expect their baggage experience to be as easy and transparent as using a rideshare or delivery app. It’s no longer just about moving bags, it’s about delivering a smooth, connected journey. Together with our partners, we’re reimagining baggage handling to give passengers full visibility and control from departure to arrival.”
