You may be aware that the Irish Air Line Pilots’ Association (IALPA) has announced industrial action by Aer Lingus pilots from 26th June 2024. Due to the nature of this industrial action, we expect there to be a significant impact on our flight schedules. We understand this is very disruptive to our customers and we apologise for the inconvenience.
While many of our flights will continue to operate, we would like to support you at this time by offering you the opportunity to avail of one of the options below. These options are available for customers with bookings between 26 June 2024 and 2 July 2024 inclusive.
Did you book directly with Aer Lingus?
You can self-manage these options online, through Manage Trip or our mobile app.
1. Change your flight
Aer Lingus will waive the fare difference and change fee fi you rebook to travel at a later date. Any fare difference will be reimbursed for bookings within the same cabin type (Business/Economy) as your original booking. Submit your reimbursement request.
2. Request a refund voucher. You can apply for a refund voucher for the full value of your flight, all vouchers are eligible for use for 5 years from the date of issue. See terms and conditions.
3. Request a refund. You can apply for a refund to the original form of payment, for the full value of your flight.
Did you book through a third-party or does your itinerary include another airline?
1. For bookings made through a third-party e.g. a travel agent or another airline, please contact them directly for information on your available options. Unfortunately, Aer Lingus is unable to assist directly in these cases.
2. If you made your booking through Aer Lingus but your itinerary includes a flight operated by another airline (other than Aer Lingus Regional operated by Emerald Airlines), please contact us to rebook the flight.
Please be aware that our contact centre is experiencing high call and message volumes at this time. We have increased resources but wait times may be longer than usual.
Please see information on your rights under EURegulation261/2004.
We sincerely apologise for the inconvenience caused and appreciate your patience and understanding.
Aer Lingus Customer Care team
