Virgin Atlantic released a complete rebuild of its mobile app for iOS and Android to address longstanding passenger frustrations and improve the travel experience.
The new app replaced the previous version with fresh architecture rather than incremental updates.
Features included integrated AI concierge booking tools seat selection meal requests check-in and boarding pass storage.
Flying Club members accessed points balances tier progress and account management directly within the app.
Passport scanning underwent refinement for faster document entry alongside live notifications for journey updates.
The airline positioned the app as a personal travel companion from booking through to arrival.
Juha Järvinen shared “We’re excited to officially launch our new mobile app as we mark a major step forward in how our guests experience travel with Virgin Atlantic. Designed to be a personal travel companion throughout the journey the app reflects our focus on creating digital experiences that feel intuitive thoughtful and unmistakably Virgin Atlantic.”
