Loganair’s new CEO Luke Farajallah has apologised for the disruptions caused by the re-fleeting program over the past 18 months as he cancels routes and services to get the airline’s over extended flying programme back on track.
The airline is making changes to address concerns in remote parts of Scotland, including removing some routes and reducing service on others.
These changes are aimed at stabilising the daily flying programme, reducing delays and cancellations, and providing customers with more confidence in booking
Farajallah, who took over as CEO in March, is focused on serving core markets and customers and restoring the airline’s reputation after falling short of service expectations for over a year.
Mr Farajallah said: “since my first day as CEO of Loganair last month, I have been listening carefully to feedback from our loyal customers and hard-working crew, and I want to personally apologise to everyone who has been impacted by the unacceptable levels of disruption that have been experienced for over 18-months whilst the airline has been undertaking a re-fleeting programme. We appreciate the changes we are announcing today may impact some customers whose bookings may need to change. While we apologise to customers affected, this decision is one that has been made for the greater good of the vast majority of customers who must be able to book and fly with confidence, especially from some of the most remote parts of the network. Loganair is Scotland’s largest regional airline, and we are getting back to the basic principles that have made us successful for over six decades. We are ruthlessly focused on confidently serving our core markets and core customers, who must be able to book with certainty, and experience a stable and resilient flying programme. This is especially true for the Highlands and Islands communities who rely on Loganair for being so much more than an airline serving a leisure market. We have been falling short of the service levels expected of us by our loyal customers and amazing crew for over 18 months, and today we are making changes that once fully delivered throughout the summer will help restore the image and reputation we have fought so hard to generate over so many years as the trusted airline partner in our unique market. Our entire team and board of Directors is behind us in making these decisions, and we are all excited about the prospect of getting back to our core set of principles in our heartlands – and we intend to defend and grow our presence in these markets through the demonstration that we can and will deliver consistent operational stability and excellence.”
